Refund & Privacy Policy

Return and Refund Policy

If you are unhappy with a dish you've received, please call the store and we will be happy to help you out and try to resolve any issues.

Our policy is to collect the incorrect dish and replace it with a new correct one. This is so we can perform quality checks and let the kitchen know where we have gone wrong! We are unable to provide a refund without the return of the incorrect dish. 

Sometimes we fall down, but we will always do our best to put things right. You are important to us!

Delivery Policy
We aim to deliver all online orders within 60 minutes but please understand that we are extremely busy at peak times and all of our dishes are preped fresh by order number and not distance from out restaurant. We will always inform you of expected times.

Please note that a delivery charge is applicable as outlined on our payment page. Payment is accepted by the
following card types Maestro, Mastercard, Visa Debit and Visa Credit. 

Cancellation Policy

You can cancel your order with us, however, if your order has already been made, we will not accept a request for cancellation and you will be liable for full payment without a refund.  

If you order at the wrong location in error, you must collect at that location if prepared.  If you wish to re-order at a different location, we will accept that new order but you must firstly pay 50% of the order value prepared in error.

Privacy Policy

This is the privacy policy of San Sab. Our registered office is at 84 Upper
Drumcondra Road, Drumcondra, Dublin 9.

Introduction
1. This is a notice to inform you of our policy about all information that we record
about you. It sets out the conditions under which we may process any
information that we collect from you, or that you provide to us. It covers
information that could identify you (“personal information”) and information
that could not. In the context of the law and this notice, “process” means
collect, store, transfer, use or otherwise act on information.
2. We regret that if there are one or more points below with which you are not
happy, your only recourse is to leave our website immediately.
3. We take seriously the protection of your privacy and confidentiality. We
understand that all visitors to our website are entitled to know that their
personal data will not be used for any purpose unintended by them, and will
not accidentally fall into the hands of a third party.
4. We undertake to preserve the confidentiality of all information you provide to
us, and hope that you reciprocate.
5. Our policy complies with the Data Protection Act 2018 (Act) accordingly
incorporating the EU General Data Protection Regulation (GDPR).
6. The law requires us to tell you about your rights and our obligations to you in
regards to the processing and control of your personal data. We do this now,
by requesting that you read the information provided at
www.knowyourprivacyrights.org
7. Except as set out below, we do not share, or sell, or disclose to a third party,
any information collected through our website.

The bases on which we process information about you
The law requires us to determine under which of six defined bases we
process different categories of your personal information, and to notify you of
the basis for each category.
If a basis on which we process your personal information is no longer relevant
then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change
and of any new basis under which we have determined that we can continue
to process your information.

1. Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from
us, or otherwise agree to our terms and conditions, a contract is formed
between you and us.
In order to carry out our obligations under that contract we must process the
information you give us. Some of this information may be personal
information.
We may use it in order to:
1.1. verify your identity for security purposes
1.2. sell products to you
1.3. provide you with our services
1.4. provide you with suggestions and advice on products, services and
how to obtain the most from using our website
We process this information on the basis there is a contract between us, or
that you have requested we use the information before we enter into a legal
contract.
Additionally, we may aggregate this information in a general way and use it to
provide class information, for example to monitor our performance with
respect to a particular service we provide. If we use it for this purpose, you as
an individual will not be personally identifiable.
We shall continue to process this information until the contract between us
ends or is terminated by either party under the terms of the contract.

2. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship
between us, such as when you browse our website or ask us to provide you
more information about our business, including our products and services,
you provide your consent to us to process information that may be personal
information.
Wherever possible, we aim to obtain your explicit consent to process this
information, for example, by asking you to agree to our use of cookies.
Sometimes you might give your consent implicitly, such as when you send us
a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific
purpose, we do not use your information in any way that would identify you
personally. We may aggregate it in a general way and use it to provide class
information, for example to monitor the performance of a particular page on
our website.
If you have given us explicit permission to do so, we may from time to time
pass your name and contact information to selected associates whom we
consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your
consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us
hello@sansab.ie. However, if you do so, you may not be able to use our
website or our services further.

3. Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either
to you or to us, of doing so.
Where we process your information on this basis, we do after having given
careful consideration to:
• whether the same objective could be achieved through other means
• whether processing (or not processing) might cause you harm
• whether you would expect us to process your data, and whether you
would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
• record-keeping for the proper and necessary administration of our
business.
• responding to unsolicited communication from you to which we believe
you would expect a response
• protecting and asserting the legal rights of any party
• insuring against or obtaining professional advice that is required to
manage risk
• protecting your interests where we believe we have a duty to do so.

4. Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process
your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if
they so request or if they have the proper authorisation such as a search
warrant or court order.
This may include your personal information.

Specific uses of information you provide to us

5. Information provided on the understanding that it will be shared with a third party
Our website allows you to post information with a view to that information
being read, copied, downloaded, or used by other people.
Examples include:
5.1. posting a message our forum
5.2. tagging an image
5.3. clicking on an icon next to another visitor’s message to convey your
agreement, disagreement or thanks
In posting personal information, it is up to you to satisfy yourself about the
privacy level of every person who might use it.
We do not specifically use this information except to allow it to be displayed or
shared.
We do store it, and we reserve a right to use it in the future in any way we
decide.
Once your information enters the public domain, we have no control over what
any individual third party may do with it. We accept no responsibility for their
actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain
it, then at our discretion we may agree to your request to delete personal
information that you have posted. You can make a request by contacting us at
hello@sansab.ie

6. Complaints regarding content on our website
If you complain about any of the content on our website, we shall investigate
your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall
remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to
whose right will be obstructed: yours, or that of the person who posted the
content that offends you.
If we think your complaint is vexatious or without any basis, we shall not
correspond with you about it.

7. Information relating to your method of payment
We store information about your debit or credit card or other means of
payment when you first provide it to us.
We store this payment information [at your request] in order to make repeat
purchasing of goods and services easier next time you visit our website.
[We also store it to help us prevent fraud.]
We take the following measures to protect your payment information:
7.1. We keep your payment information encrypted.
7.2. We do not keep all your payment information so as:
7.2.1 to prevent the possibility of our duplicating a transaction
without a new instruction from you;

7.2.2 to prevent any other third party from carrying out a transaction
without your consent

7.3. Access to your payment information is restricted to authorised staff
only.
7.4. If we ask you questions about your payment information, we only show
[partial detail OR the first four OR the last four digits of the debit or
credit card number], so that you can identify the means of payment to
which we refer.
7.5.
Payment information is never taken by us or transferred to us either through
our website or otherwise. Our employees and contractors never have access
to it.
At the point of payment, you are transferred to a secure page on the website
of Ingenico, a leading reputable payment service provider. That page may be
branded to look like a page on our website, but it is not controlled by us.

8. Job application and employment
If you send us information in connection with a job application, we may keep it
for up to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to
time throughout the period of your employment. This information will be used
only for purposes directly relevant to your employment. After your
employment has ended, we will keep your file for six before destroying or
deleting it.

9. Sending a message to our support team
When you contact us, whether by telephone, through our website or by e-mail,
we collect the data you have given to us in order to reply with the information
you need.
We record your request and our reply in order to increase the efficiency of our
business.
We keep personally identifiable information associated with your message,
such as your name and email address so as to be able to track our
communications with you to provide a high quality service.

10. Complaining
When we receive a complaint, we record all the information you have given to
us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we
may decide to give to that other person some of the information contained in
your complaint. We do this as infrequently as possible, but it is a matter for
our sole discretion as to whether we do give information, and if we do, what
that information is.
We may also compile statistics showing information obtained from this source
to assess the level of service we provide, but not in a way that could identify
you or any other person.

11. Affiliate and business partner information
This is information given to us by you in your capacity as an affiliate of us or
as a business partner.
It allows us to recognise visitors that you have referred to us, and to credit to
you commission due for such referrals. It also includes information that allows
us to transfer commission to you.
The information is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the
terms of our relationship.
We expect any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems
when you visit our website

12. Cookies
Cookies are small text files that are placed on your computer's hard drive by
your web browser when you visit any website. They allow information
gathered on one web page to be stored until it is needed for use on another,
allowing a website to provide you with a personalised experience and the
website owner with statistics about how you use the website so that it can be
improved.
Some cookies may last for a defined period of time, such as one day or until
you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should
allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our
servers, and by software operated by third parties whose services we use.
When you first visit our website, we ask you whether you wish us to use
cookies. If you choose not to accept them, we shall not use them for your visit
except to record that you have not consented to their use for any other
purpose.
If you choose not to use cookies or you prevent their use through your
browser settings, you will not be able to use all the functionality of our
website.
We use cookies in the following ways:
12.1. to track how you use our website
12.2. to record whether you have seen specific messages we display on our
website
12.3. to keep you signed in our site
12.4. to record your answers to surveys and questionnaires on our site while
you complete them
12.5. to record the conversation thread during a live chat with our support
team

13. Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other
content on our website are recorded.
We record information such as your geographical location, your Internet
service provider and your IP address. We also record information about the
software you are using to browse our website, such as the type of computer
or device and the screen resolution.
We use this information in aggregate to assess the popularity of the
webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits,
the data possibly could be used to identify you personally, even if you are not
signed in to our website.

14. Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse
our website in order to be able to serve to you an advert for our products or
services when you visit some other website.
We may use a third party to provide us with re-marketing services from time to
time. If so, then if you have consented to our use of cookies, you may see
advertisements for our products and services on other websites.

Disclosure and sharing of your information

15. Information we obtain from third parties
Although we do not disclose your personal information to any third party
(except as set out in this notice), we sometimes receive data that is indirectly
made up from your personal information from third parties whose services we
use.
No such information is personally identifiable to you.

16. Data may be processed outside the European Union
Our websites are hosted in Ireland.
We may also use outsourced services in countries outside the European
Union from time to time in other aspects of our business.
Accordingly data obtained within Ireland or any other country could be
processed outside the European Union.
For example, some of the software our website uses may have been
developed in the United States of America or in Australia.
We use the following safeguards with respect to data transferred outside the
European Union:


16.1. the processor is within the same corporate group as our business or
organisation and abides by the same binding corporate rules regarding
data processing.
16.2. the data protection clauses in our contracts with data processors
include transfer clauses written by or approved by a supervisory
authority in the European Union [, specifically that in the country of ...]
16.3. we comply with a code of conduct approved by a supervisory authority
in the European Union [, specifically that in the country of ...]
16.4. we are certified under an approved certification mechanism as
provided for in the Act
16.5. both our organisation and the processor are public authorities between
whom there is either a legally binding agreement or administrative
arrangements approved by a supervisory authority in the European
Union relating to protection of your information

Access to your own information

17. Access to your personal information
17.1. At any time you may review or update personally identifiable
information that we hold about you, by signing in to your account on
our website.
17.2. To obtain a copy of any information that is not provided on our website
you may send us a request at hello@sansab.ie
17.3. After receiving the request, we will tell you when we expect to provide
you with the information, and whether we require any fee for providing
it to you.

18. Removal of your information
If you wish us to remove personally identifiable information from our website,
you may contact us at hello@sansab.ie
This may limit the service we can provide to you.


19. Verification of your information
When we receive any request to access, edit or delete personal identifiable
information we shall first take reasonable steps to verify your identity before
granting you access or otherwise taking any action. This is important to
safeguard your information.

Other matters

20. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your
browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done
so using SSL by looking for a closed padlock symbol or other trust mark in
your browser’s URL bar or toolbar.

21. How you can complain
21.1. If you are not happy with our privacy policy or if have any complaint
then you should tell us by email. Our address is hello@sansab.ie
21.2. If a dispute is not settled then we hope you will agree to attempt to
resolve it by engaging in good faith with us in a process of mediation or
arbitration.
21.3. If you are in any way dissatisfied about how we process your personal
information, you have a right to lodge a complaint with the Data
Protection Commissioner. This can be done at
https://www.dataprotection.ie/docs/complaints/1592.htm

22. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal
information only for as long as required by us:
22.1. to provide you with the services you have requested;
22.2. to comply with other law, including for the period demanded by our tax
authorities;
22.3. to support a claim or defence in court.

23. Compliance with the law
Our privacy policy has been compiled so as to comply with the law of every
country or legal jurisdiction in which we aim to do business. If you think it fails
to satisfy the law of your jurisdiction, we should like to hear from you.
However, ultimately it is your choice as to whether you wish to use our
website.

We may update this privacy notice from time to time as necessary. The terms
that apply to you are those posted here on our website on the day you use our
website. We advise you to print a copy for your records.
If you have any question regarding our privacy policy, please contact us at
hello@sansab.ie

Cardholder Privacy Policy
The cardholder shall remain responsible for notifying their issuing bank with any
changes in details or fraudulent/not normal activities on their account. Nowin
Limited takes no responsibility regarding any fraudulent activity on any customers
cards/accounts used on this website. We have taken all necessary steps regarding
upholding PCI DSS compliance and remain objective in the case of cardholders
bearing their own responsibility regarding Republic of Ireland jurisdiction laws
Refund Policy

We reserve the right to refuse any order should it be necessary for any reason and in
the event of needing to issue a refund we will endeavour to do so within 10 working
days. You have the right to cancel an order up until food preparation is started.
Depending upon peak business times this could be as little as a few minutes. Orders
can only be cancelled by telephone. Orders cancelled before food preparation is
started will be reimbursed using the same method used for payment. Any order
cancelled after food preparation has begun will be charged to the customer, and no
refund will be given.